sify iway sucks

I had browed at trichy junction bus stand sify iway,having recharged for Rs.50.,twice my session had to be logged out in 7 minutes and 15 minutes wherein the browsing charge had been deducted twice with 12.50.,

When the problem was with the cafe incharge boy,who had not attended to my problems inspite of my several requests.

It is understood that it was wantedly done as they could gain by wasting the time of a member.

It is really shame on the part of the leading net cafe like SIFY IWAY.

Iam waiting as what action would be taken to re-imburse my wasted browing hours and charges.