The service is awful

Hi

This is sameer from gurgaon.Its been 3 month I have subscribed to Sify BB connection .The service is awful , I am facing a dowtime of all 10 to 12 days in month .The local technical support staff (franchizes ) is not atoll bothered to solve customer problem , making false commitment of remediating problems in Hours time but it takes standered 3-4 days to correct the process .The staff from the franchize would rather insist on escalating issue with higher up then solving the problem .It is evedent that the entire chain of fuction lacks descipline .

Regards
Sameer ghosal
G-320 , FF , Sushant Lok -2
gurgaon haryana