sify just boasts abt. it,s services and does nothing

I am a sify user 4 past 1 month.I have realised that sify just boasts abt. it,s services and does nothing. U can’t run p2p on it.U have 2 have their anti-virus.It doesnot recogmise the avast antivirus which is better by leaps and bounds from their trend micro.Their service is very attrocius except for the time of installation and collecting money. I think that my dial-up connection far much better slow though.Once i was not able 2 connect then the lineman came and uninstalled my anti-virus and i had 2 format my system. Is this the service we are paying for?