I am one of the unfortunate sify broadband user for last
I am one of the unfortunate sify broadband user for last
3months. my broadband was down for 25 days.When down I was
supposed to call customer cell which I did almost19 times
and I was promptly given 19 complain nos.!!! but no action was taken.The local network provider is being blamed for using jointed cable.
Can somebody suggest a reliable broad band and oblige
GOD BLESS
1 Comments:
This mail thread will say all my experience with Sify...
From: "Sxxxx Mxxxx Mxxxxx"
To: puneet_sharma@sifycorp.com
CC: jiji_john@sifycorp.com, himanshu_gupta@sifycorp.com, arun_kumar@sifycorp.com, rajat_bagchi@sifycorp.com, business_associate@sifycorp.com, binu_sekhar@sifycorp.com, suresh_krish@sifycorp.com, broadband@relianceada.com, lavgupta@bsnl.in, kumarsunil@bsnl.in, ddgmkg@sancharnet.in, rldube@bsnl.in, customerservice@vsnl.co.in, care.ncr@airtelbroadband.in
Subject: From Noida, Sector 82
Date: Sun, 27 Aug 2006 13:41:43 +0000
Hi,
I am writing to discuss my displeasure with your service and to take an opportunity to find out how we can rectify the problem going forward. I have sent numerous e-mails and letters, hoping for some sort of response to no avail and I find it quite unfair that I pay 14.50 INR for a connection that may or may not work. I call the local operator to try and see if they can correctly fix the problem. I have registered a complaint with your
company on 9th of August with no satisfactory response from Sify technical support was ever concluded. So I am stuck calling my local operator yet AGAIN only to get connection for 1 to 2 hours and it's paramount that I have connection 24 hours a day for the job that I do. I also called and registered complaint with customer service and I thought I shouldn't have to pay for service I am not receiving and the customer support
representative said they can't extend the validity if once I logged in that day even it is for one or two seconds! and I think I said I don't find that fair I should be paying for something I do not have or is unreliable. I took the plan for 24 hours and 150MB download and not for one or two hour / 10-20 MB download. So please extend the validity at least for 2 more weeks against the complaint numbers mentioned in the previous mail.
Hi Airtel/BSNL/Reliance/Tata Executives,
This is the situation in this sector. This is just opposite to NEPZ and very near to Logix park where lots of IT firms located. Here lots of IT people are staying and we are struggling with this bad internet service of Sify. I am sure, you people will get not less than 500 connection in this area itself and here is some other flats like HIG, MIG and LIG. And it is very near to 93A. Please help us providing a better service.
Thanks
Sxxxx
________________________________________
From: customercare@sify.com
To: Sxxxx Mxxxx Mxxxxi
Subject: RE: [INTERACTID:1949376]RE: Broadband RMS RENEWAL :
Date: Tue, 22 Aug 2006 15:03:23 +0600 (IST)
Dear Sir/Madam,
Thank you for contacting Sify Customercare.
With reference to your mail, we wish to inform that your account had been extended for the days which you are unable to login in the internet and it is in pipeline.The new pack will come into account as soon as the existing pack expires.You can check the same in My Account option in your Broadband client.
Thank you for giving us an opportunity to serve you !
Warm Regards
Narayanan M.
Customercare@Sify
ISO 9001:2000 certified
Have a nice day !
Quoting Sxxxx Mxxxx Mxxxxx
Hi Prem,
I took a plan for 24 hours, unlimited package and& i need it for 24 hours. Day time i can log in to net from my office and i really need it on night time only. On 9th i logged to net but after some time it got disconnected. At that time itself i registered one complaint and called
my local operator. He came next day and rectified. But after some time
again got disconnected. You are saying i logged in all those days right? From 9-18. Can u tell i logged on last friday (18). If ur systems says that, then seriously it is a bug and i am very happy to solve ur system bug. So please extend my validity or give me my money back. Or let me to go on my own way.
Wish you a very good night.
Sxxxx
From: customercare@sify.com
To: Sxxxx Mxxxx Mxxxxx
Subject: [INTERACTID:1949376]RE: Broadband RMS RENEWAL :
Date: Mon, 21 Aug 2006 18:31:26 +0500 (IST)
Dear Sir/Madam,
Thank you for contacting Sify Customercare.
This is reference to your mail kindly note that we have forwarded your issue to the concern team and they have
reverted back saying that your sessions are very clear and you have used your package correctly so we request
you to kindly revert back us the days which you not able to login,so as to check and do the needful.
Thank you for giving us an opportunity to serve you !
Warm Regards
Prem Ananthu
Customercare@Sify
ISO 9001:2000 certified
Have a nice day !
Quoting Sxxxx Mxxxx Mxxxxx
Hi Suchint,
I have registered a complaint on 9th August (Complaint Number: 3844530) and till today nobody from Sify attends that. So I called the local operator and they rectified it and it is working for last one day perfectly. So please extend the validity for at least 2 weeks against following complaint numbers. Most of the days I am experiencing complaints, so please send a customer support engineer to solve my problems permanently.
1. 3800876 on 31.07.2006
2. 3819645 on 04.08.2006
3. 3844530 from 09.08.2006 to 18.08.2006
Thanks and regards
Sxxxx. X X
From: Sxxxx Mxxxx Mxxxxx
To: puneet_sharma@sifycorp.com
Cc:jiji_john@sifycorp.com, himanshu_gupta@sifycorp.com, arun_kumar@sifycorp.com, rajat_bagchi@sifycorp.com, business_associate@sifycorp.com, binu_sekhar@sifycorp.com, suresh_krish@sifycorp.com
Subject: From A customer, Please do something if you believe in customer satisfaction...
Date: Thu, 13 July 2006
Hi Sir,
This mail is to bring to your attention about the plight of one of Sify customers. I’ve taken sify internet connection from the 27th of June, 2006. I’m really sorry to say about the irresponsible behaviour of the Sify local operator. While filling up the form, the marketing executive told me that the registration fee is Rs 800 and the net servive will be active within 48 hours. But after making more than 10 phone calls to the executive and local operator (your marketing executive gave me the number of local operator), I got the connection after 70 hours. Apart from this, while installing the cable, they asked me to pay Rs 1000 as the registration fee. When I contacted your marketing executive, he also insisted me to give Rs 200 extra.
I thought my headache stopped from that point, but it was only the starting. From the next day onwards, I’ve to call them in the evening for getting the net connection. Everytime, they come and do some work near the hub point and only then, I get the connection. The same procedure happens most of the days. If these technicians have to come, I have to call them twice or thrice. I don’t own a landline connection, so I’ve to make calls from my mobile phone and these technicians have got different mobile connection. For this, I’ve to waste Rs 4 or 6 per day in addition to your Rs 14.50 and Rs 100 for cable maintenance cost. I can’t understand why I’ve to pay this maintenance cost when no maintenance work is done properly by your workers. The marketing executive told me that I can call the technician 24 hours and he’ll be here immediately to recitify any faults. I think to call these people, your company has to give me some discount in the rate.
Actually, I need the net connection most of the days only during night as I’ll be in my office during day time. When I call your local operator at this time, he denies to come. Yesterday when I called him, he said, “ Abhy mere bacche ke birthday hai”. I called his workers also and they didn’t attend the call. So today, I called again and his wife told me, “Aadhe khande ke badh bulavo”. Yesterday, I called your customer service centre twice(both calls cost me more than Rs 10) and they registered the complaint but there has been no action till now.
This is a very sad situation and I’ve never faced such type of irresponsible service. Before taking up this connection, I was using Airtel Broadband in Sector-20 and I’ve never faced even a single problem with that. I understand that you might be very busy, but I’m sending this mail to you as I find no other option. If you are also too busy to solve a customer’s problem, please return my full amount and take your cable back.
Connection details:
User ID: sxxxxxxxxxx
Address: B-XX, Pocket XX,
Kxxxxxxx Vxxxx II, Sector 82, Noida.
Local Operator : Rana Cyber cafe
Mobile Number: 98998 79401
Post a Comment
<< Home