I have a “so called” SIFY Broadband connection

I have a “so called” SIFY Broadband connection from the last one year. They say it is broadband and the speed I have opted for is 256kbps but the speed output on a good connection is 100kbps max.
The problem worsens when there is no connectivity due to any problem at SIFY or at their CTO’s end. In the last 1 year, atleast for 4 months I have had NO CONNECTIVITY AT ALL!!! And when this happens, it takes weeks to rectify the problem. NO TECHNICAL PERSONS AVAILABLE…ALL BULLSHITS!
Please never go for SIFY. I have to bear this for some more time because there is unfortunately no other broadband service provider in our area!