Sify being an indigenous Indian company

For a country like India that is supposed to be ahead in IT etc., Sify being an indigenous Indian company, is nothing but a disgrace to our country. Inspite of the innumerable complains posted in a number of forums and websites, they seem completely disinterested in improving their service. They seem to be living in a world of their own. Sify provides pathetic customer service, bad connectivity, they have no refund or reimbursment policy. They will deduct one days internet access if a customer crosses the 150 mb limit, however they will not reimburse the customer for any downtime caused by their sub-standard network and servers, no matter how long the downtime may last. But at the end of the day, Sify is not the only one to blame for such pathetic service, but regulatory authorities like TRAI etc. are also responsible for turning a blind eye to the situation. Lack of a proper monitoring system and no communication channel for consumers to approach the regulator is what let’s companies like continue ripping their customers off.