I renew my internet package online

I renew my internet package online (http://shopping.sify.com) and I pay the BASE price for the package (night plan = Rs. 561.20/-) and my CTO charges Rs.575.00 if I get it renewed from his end -- Luckily my CTO is not charging me anything additional -- and I'd give it out to him and his network maintenance -- Hardly 3-4 hours downtime for the whole month !!! (SIFY IS GOOD, its just the CTO that screw everything up for you)