A FRUSTRATED SIFY Broadband USER

how can a new rule applied to a old customer, unlimited

A FRUSTRATED SIFY USER.


Product code : A6TS : 6monthsUnlimited/shared/32plus

Joined : 18/11/04

Expiry : 26/5/05 Rate : 3900 +1500 = Rs 5400

Opening balance was : Rs : 2776

where as the rate that time was 3060 +10% tax =3366

where i had paid RS :3900 so the opening balance atleast should be Rs : 3510

THIS IS A UNLIMITED PACKAGE, WHERE THERE IS NO RESTRICITON, SO I had
CHOSE TO GO FOR THIS PACKAGE


The present rate of the package is Rs : 1495 for 42/shared/unlimited download 150 mb daily

I AM A OLD CUSTOMER OF SIFY, I HAD PAID 2500 AS DEPOSIT , AND AGAIN HAD TO GIVE 1500 AS A DEPOSIT WHEN I CHANGED MY PLACE
AS SIFY HAD TOLD, THAT I WILL NOT BE CHARGED THE DEPOSIT AGAIN ,IF I CHNGE MY PLACE .

I AM FINDING THAT SIFY IS CHEATING ITS PEOPLE AS:

1) NO Grievance Cell Tel no

2) None of their email id works

3) The loacal incharge of the Sify netwroks change their numbers or dont receive them or its out of service or not reachable.


4) Custmorecare@sify.com the new mail id has not been mentioned anywhere nor in the client, nor in the sify contact pages.

They r not botherd about the speed, but they r just bothered about the download

they dont even chk the local cto, as to how many connections they have givenon a dedicated line.

when the sharing exeecds its limit , the line goes slow, & they haven yet taken action nor resolved the problem & making the end users pay for it



IS THERE ANY LAW IN WHICH THE SIFY CAN BE TAKEN TO COURT
I WOULD LIKE ANY HELP IN THIS MATTER.

ANY SUPPORTS PLZ CONTACT

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