POOR / WORSE / WORST SERVICE BY SIFY BROADBAND

POOR / WORSE / WORST SERVICE BY SIFY BROADBAND



Hello all,



This is sathya and I wish to tell some of the problems Iâ??m facing with the SIFY BROADBAND. I bought a new sify
broadband connection from one of their dealers / Franchisee at Arumbakkam, Chennai on July and is said to me that the
connection will be received in 3 days. But I received connection only after 5 days. First itself there is very slow in
their process of connecting the cable.

After getting connection, I was told by their dealer / Franchisee that they may be contacted directly if
any problem arises regarding connectivity. I informed them many times but I donâ??t have any complaint number. And finally
I was continuously not able to connect them for 16 days. In the middle of those days, when I contacted their customer care
office I have been informed that my problem will be solved in 12 working hours and that itself took more than a week for
them to reconnect my connection. I donâ??t know whether the Sify works for their dealer / franchisee or the dealer /
franchisee work for the sify and still Iâ??m not able to determine who is the boss amongst them.

And again from December end to the middle of January i.e., within a period of 20 days, I complained the customer care of
Sify about 6 times for continous disconnection while browsing (Always the same error : Check with local cable network and
unable to reach the gateway) but that was not solved till now by them. They are only eager in their money making but not
doing the work well and good. If the work is done well I think there will not be any disconnection and I donâ??t need to
call their customer care frequently. They gave only temporary solution and not a permanent solution. The customer care of
Sify always says that they are only complaint receiving team and they have to contact their technical team regarding each
and every complaint and they were not able to give me an exact scenario of my complaint. And I hope that in my area these
problem occurs again and again and the Sify dealer / Franchisee is careless and even Sify customer care is careless on my
complaints. The Sify team should know how to make connections without disconnectivity and they should learn a lesson
atleast after seeing this.

As an ISP their job is to give continous internet connection without disconnectivity every second i.e.,60*60*24*7 without
fail but they failed to do that. One of their representative said, there is some problem at the connection point and
problem is due to that only. But they are not giving me permanent solution even after knowing that problem. Why cant they
think of that before when I asked for new connection (Only money is their motive at that time). After paying initial
amount for connection, they didnâ??t even install any other external devices like modem etc, as a property of our own. Its
just a cable running inside and outside for their connection.

I bought Sify broadband to just browse and explore all and for games and to relax a bit. But that itself has became a
burden to me and it gets me in high tentions resulting no peace of mind. I request that I may be advised how to file a
Consumer case against them by telling the mistakes in detail about them and their dealer / Franchisee and how can I claim
money due to mental embarrassment by them for their poor / worse / worst service and also how to teach them a lesson while
giving connection to another persons.