I am a Sify BB user from Chennai
I am a Sify BB user from Chennai. I think i share most of your opinions. A few things that i feel have to be improved a lot with Sify...
1. Customer Care personnel. Some of the are so dumb that you wonder how they ever got recruited. One fellow repeatedly said, try pinging your gateway, when my complaint was Network Cable Unplugged(inspite of my cable being ok)
2. The way in which data usage is recorded. There is no warning/alert when you are about reach 150 MB limit. You have to logout and relogin to see the usage. It once happened that my one month's night unlimited pack got used in ONE day(just renewed that morning). Reason, downloaded during day(sunday). The download manager got open accidentally and ended up downloading 784MB(the limit is 150MB and for every 25MB you use after 150MB, one day's validity is one). I admit that I am to blame for being negligent. But had there been a warning or alert this could have been avoided.
3. The concept of data usage limit. Why should there be a limit on downloads?
4. Session refresh. I have the 256 Kbps night unlimited weekend pack. So, I download during nights. The people at Sify sometimes clear all the sessions in the middle of the night. You wake up in the morning only to find there has been no dwonload activity for the past 5-6 hrs. These guys are sometimes too cunning.
5. Most important! Rates. Some plan rates are just too high, given the speed at which they are provided! E.g 64 Kbps at Rs. 400 p.m. Technically 64Kbps is not broadband, it is just an always on interrnet connection.
Arvind
2 Comments:
thank u for ur kind info.now iam desidede nothing is better than sifi
3 months ago I took a Sify Broadband connection. Ever since being connected the network has been down for more than half the time. On complaining with Sify, after much follow-up they send the Engineer on the next day. The Engineer fiddles with the computer and cables, some how gets the connection working after going to the terrace. After 2 – 3 days the trouble starts all over again.
Time & again this matter has also been reported to the Sify Customer Care which does not care for the customer but rudely gets into unnecessary arguments saying that such problems are natural. Customer support after office hours at Sify & their HO is non-existent. Normally during office hours the Internet users are at office and rarely require the Internet connections. After office the net is required for work, but the system is not available and the customer support is pathetic.
The Engineers mostly passes the buck saying that this is a peculiar problem with our particular building, but my colleagues have the same problem in other areas and buildings.
Customers should think twice before going in for Sify Broadband Connections because the service is unreliable and the customer support is pathetic.
Beware.
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