I am a Sify BB user from Chennai

I am a Sify BB user from Chennai. I think i share most of your opinions. A few things that i feel have to be improved a lot with Sify...

1. Customer Care personnel. Some of the are so dumb that you wonder how they ever got recruited. One fellow repeatedly said, try pinging your gateway, when my complaint was Network Cable Unplugged(inspite of my cable being ok)

2. The way in which data usage is recorded. There is no warning/alert when you are about reach 150 MB limit. You have to logout and relogin to see the usage. It once happened that my one month's night unlimited pack got used in ONE day(just renewed that morning). Reason, downloaded during day(sunday). The download manager got open accidentally and ended up downloading 784MB(the limit is 150MB and for every 25MB you use after 150MB, one day's validity is one). I admit that I am to blame for being negligent. But had there been a warning or alert this could have been avoided.

3. The concept of data usage limit. Why should there be a limit on downloads?

4. Session refresh. I have the 256 Kbps night unlimited weekend pack. So, I download during nights. The people at Sify sometimes clear all the sessions in the middle of the night. You wake up in the morning only to find there has been no dwonload activity for the past 5-6 hrs. These guys are sometimes too cunning.

5. Most important! Rates. Some plan rates are just too high, given the speed at which they are provided! E.g 64 Kbps at Rs. 400 p.m. Technically 64Kbps is not broadband, it is just an always on interrnet connection.



Arvind