My connection expired on 22nd October 2007. Since then I have made more than 100 (I mean it - more than 100 ) calls to the customer care.
I have received many responses from the Sify Customer Care. Here are some of them :
1: The customer care told to contact the local provider. The number for the local provider given by the Customer Care was always switched OFF.
2:The customer care gave me the address for the local provider. You will never be able to locate the local provider from the address which was given to me by the Customer care. However, I managed to find the local provider. The local provider told me that my account will be renewed by tomorrow (i.e. October 28, 2007). Today is November 18th and I am still waiting for my account to be renewed.
3: Once I was told to buy a renewal card from a “Sify i Way” center. I went to the “Sify i Way” center to get the renewal card. But they told that they dont deal with it. I explained the shopkeeper very clearly what exactly I mean by the renewal card. Still the same answer i.e. “NO”.
4: I received SMS on my mobile to send the SMS as “RENEW” to get the account renewed. For your info it costs Rs.3/SMS. I sent the SMS, but still waiting for my account to be renewed.
5: The most interesting part —- each time I call the customer care, the call ends like this(these are the words that the customer care executive tells me everytime before ending the call) “Sir, I have informed the concerned department and your account will be renewed in 12 hours”. I am still waiting since October 23rd, 2007, for the 12 hours to complete. Today it is November 18th, 2007. Still the account is not renewed.
There are many other bad experiences also that I have faced with Sify. Can anyone please tell me what can I do to get my account renewed. Is there any way by which I can take legal actions against the Sify.
If you have any suggestions please mail me at kms4u@rediffmail.com.
Thanks,
Krishna Sharama
