Sify Broadband Comment: "Sify Broadband Service Charges"

Comment:
I truly regret the day I opted for this broad band connection. Half the time it is non-operative; chasing the cable guy is another long story that ends in futility. It is the biggest rip off trip in broadband connectivity circles. I want my money back.

jaya ramesh

You can see all comments on this post here:
http://sifybroadband.techwhack.com/102/sify-broadband-service-charges/#comments

more sify broadband customer rants

Hi i am from chennai.Even i am facing the same problems that Ajay is facing. I bought a night package[128 kbps] on 18-10-04 and for about a week everything was
fine. And then the problems started…i lost my connection and after 100’s of calls to Customer care and CTO i got my connection on 7th of this month…yes they gave me the compensation…but what’s the use…again i lost the connection on 9th and got it back only on 18th..still not proper…as i am writing this…i am still having problems…the connection is not reliable. I lose the connection now and then.

Though they give the compensation for whatever time period i was not able to use the pack, that does not solve my problems. I am a freelancer and when i was supposed to complete a particular project in a specified time, without internet…how???

Could they give compensation for the losses in the project work.!!!???

http://sifybroadband.techwhack.com/106/sify-broadband-worst-case-scenario/#comments

Sify Broadband in Kaushambi

Guys,

I just came across this blog and found it a good place to share my frustration
with Sify Broadband! I’m located in Kaushambi(Delhi Border) and we opted for
Sify broadband so that my family in India can connect to me while I’m away
without the usual chaos associated with the dial-up connection that they had
been using for quite a few years. Three months back I got it installed at a cost
of Rs. 3000 and I initially opted for a monthly package of Rs 323 for 10hrs. I
was so frustrated with its first month performance that I decided to wait and
watch and discover other providers. Here is the list of troubles I had to face:
1. Contrary to their claim the service was never a 24x7! I had to call up the
local provider to start the server/modem almost everytime I connected.
2. The speeds were absymally low! Never good enough for downloads or automatic
updates!
3. The service provider didn’t have the power back-up! We had to wait for power
and systems to be restored in case of power-cuts.
4. The service provider locked up his facility and went on holidays to bangalore
for 12 days. We had no connectivity all this time!!
5. The package gives free time all of sunday and somehow the connectivity is
down all of sundays!
6. I had to download the new client at least 5 times before it started working.
The one for Mac doesn’t install even now. Do the Sify CTOs know what a Mac is?
he he :>
Finally, At the end of first month we ended up losing a Rs 190 as balance on the
account. The amount cannot be carried forward when you renew.. so we decided NOT
to. The service provider later calls up and says we gotta pay something cos’ he
has got the service renewed for us and has the invoice delivered to his office
What the hell! Gotta check and beat the shit outta his A$$!!
If anybody is considering getting Sify Broadband I suggest you to please STAY
AWAY!!

Enjoy the dial-up just the way I’m doing agian!
Neeraj

PS: Btw the Sify iWays are as shitty as their broadband! I have seen some local
cafes like CJM providing better service and infrastructure than the much hyped
iWay!

http://sifybroadband.techwhack.com/104/another-sify-broadband-customer/#comments

Sify Broadband... Worst Case Scenario?

Here is a friend of mine from Bangalore. Who pays around 200 rupee to the CTO just on the name of Service Charges. Read the mails to get an idea on what kind of services he get.

It's a fortnight since I sent this message to you folks. When it comes to the service, It looks like there is absolutely no difference between you people and the CTO. It is unbecoming of a customer care organization like yours to simply keep mum over an issue. Why don't you make your stand clear? Are you going to refund my installation amount, since you have not been able to restore my service, or not?

This is my stand on this issue: Either I get the refund of my amount or I take up this matter legally and try to give it as much publicity as possible.

There is enough frustration you guys have caused me and I am not going to let Sify get away easily after this horrible experience.

-----Original Message-----

From: Ajay K. Madan
Sent:Monday, October 25, 2004 5:00 PM
To:'Charu'
Cc:'ajay_nambiar@sifycorp.com'; Vivek_Nayak@Sifycorp.com; Shanil Sukumar
Subject:RE: No Reliable Sify Broadband Connectivity - Galaxy Krystal, CTO in Bangalore

Ms. Charumathy

It has been a month since this downtime occurred and it has been about 12 days since you sent me this e-mail. There are one or two people who called me from your office in the interim. But the bottom line is that my connection is still not up. And I don't have any idea what's going on. This is the second "one-month" downtime that has happened with this service. Given this kind of a background, I don't think you or your CTO ever will be able to give me a reliable or consistent service going ahead. Since you are not even able to give me a working connection, I think you should refund the Installation charges that I incurred in subscribing to this service. I will move on to a different vendor.

Please process my request at the earliest,

Thanks
Ajay

-----Original Message-----
From: Charu [mailto:charu_v@sifycorp.com]
Sent:Wednesday, October 13, 2004 10:37 AM
To:Ajay K. Madan
Cc:charu_v@sifycorp.com; Vivek_Nayak@Sifycorp.com; Shanil Sukumar
Subject:RE: No Reliable Sify Broadband Connectivity - Galaxy Krystal, CTO in Bangalore

Dear Mr. Ajay Madan
First and foremost please accept my apologies for the dealy in replying to your email. My collegue Vivek from Banglore was coordinating with the CTO. There is a delay from the CTO side due to some technical/commercial issue. We are looking into that and this will get resolved in a couple of days. I sincerely apologise for the delay. My collegue Vivek will be in touch with you and give you an update. I will ensure that the problem gets resolved at the earliest. Kindly bear with us for this delay.

Thanking you and assuring you of our best services

With warm wishes
Charumathy

Sr. Manager - Customer care.

-----Original Message-----
From: Ajay K. Madan [mailto:AMadan@facetime.com]
Sent: Tuesday, October 12, 2004 1:36 PM
To: Ajay_Nambiar@sifycorp.com; charu_v@sifycorp.com;
Arun_Kumar@Sifycorp.com; Vivek_Nayak@Sifycorp.com
Subject: RE: No Reliable Sify Broadband Connectivity - Galaxy Krystal,
CTO in Bangalore
Importance: High

Folks!
It beats me why there is no update at all from your side. In earlier cases where CTO has not restored my connection, you folks have intervened and got it restored for me. So I had a lot of confidence in you folks when I reported the problem this time too. But why is nothing happening or worse is that there is not even an e-mail on the status from your side. Is there a serious problem in restoring my connection? Can you please respond.

- Ajay

-----Original Message-----
From: Ajay K. Madan
Sent:Thursday, October 07, 2004 5:42 PM
To:'Ajay_Nambiar@sifycorp.com'; 'charu_v@sifycorp.com';
'Arun_Kumar@Sifycorp.com'; 'Vivek_Nayak@Sifycorp.com'
Subject:RE: No Reliable Sify Broadband Connectivity - Galaxy Krystal, CTO in Bangalore

Hello

Two weeks since I lost the connection and almost 10 days since I reported to you all about this problem and no solution in sight. Somebody from Sify did speak to me a couple of times, but I don't have any update after that. Is there any update you have for me? [Sounds very strange about customer sending reminders to Customer Care!!

Regards,
Ajay

-----Original Message-----
From: Ajay K. Madan
Sent:Wednesday, September 29, 2004 2:49 PM
To:'Ajay_Nambiar@sifycorp.com'; 'customercare@sify.com';
'charu_v@sifycorp.com'; 'Arun_Kumar@Sifycorp.com';
'Vivek_Nayak@Sifycorp.com'
Subject:No Reliable Sify Broadband Connectivity - Galaxy Krystal, CTO in Bangalore

Hello All

My name is Ajay Madan, from Bangalore and unfortunately a Sify Broadband Subscriber serviced thru a CTO. The CTO is Galaxy Krystal from the New Thippasandra locality. I have reported a problem earlier where my service was down for one month. Ms. Charumathy had intervened and solved that problem for me.

It looks like the problem is going to be back again. For the last 3 weekends, I have not had my Internet Connectivity up. After the problem is reported to the CTO, it is rectified after one or two days. But the problem is that I need the connection badly during the weekend. Why does it go down so often? The connectivity downtime problem I reported last was on September 25th(Sunday) and there is no action on that from the CTO so far. I cannot ping to the Gateway at all. I want to ask you the following:

*Do you all have any kind of Service Agreement with the CTO's on how quickly they should respond when a customer has reported a problem with connectivity?
[ I would expect the answer to be - "immediate" ]

*A broadband package, the one I buy, validity is for 30 days. Because of this downtime, I lose quite a no. of days in validity. So how is Sify going to compensate for this? My current package validity expires on the 30th September, which means I have lost about 5 days due to the downtime. I need to get, at a minimum, 7 day package free for this downtime.

*Ms.Charumathy should note this that the CTO charged me one full month's service charges(Rs. 200/-) when I was offered a free compensatory package of 21 days due to the previous one month downtime problem. What I am trying to tell is that CTO is no way affected when he screws up on the connectivity, bcos he collects service charges even for compensatory packages. That's probably the reason why these fellows don't care when customers report downtime.

*The next question is - when will my connectivity be restored? It looks like I should stop depending on this connection for any important office work that I have.

*CTO collects service charges immediately when the package is bought. This is a bad idea. Customers should pay only at the end of the package validity. This gives customers the flexibility to pay for the no. of days the CTO has serviced them. Can you do something on this? Can you instruct the CTO to do this?

I am writing to you all in the first place because I believe that you all, in your current position, will answer and solve the above issues. On the other hand, if these issues continue with the CTO we will not have any other option but to pull out of the Sify Broadband Service. I have two of my colleagues in office, managers, who are also facing similar problems. We all have posted these issues on the Internet so that any soul around the world wanting to know the kind of service that is offered by Sify will read our posted articles. We also plan to move a petition to the Consumer Court. I am stating this here not to threaten, but to convey the amount of frustration that your customers go through. And I am eager to know how you respond to this, because that shows your commitment/service to customers.

Thanks,
Ajay Madan

another sify broadband customer

Hi all,

I am Prasad, yet another unfortunate soul to have been cheated by Sify. It is very unfortunate that so many of us have been CHEATED so badly by Sify. Sify Broadband SUCKS BIG TIME. I would say that even if some of you out there are spending a lot on ur existing dial-up connection, persists with it. U are fortunate that atleast on the nth try u are connected. There are some poor souls like us who have ended up paying hundreds of Rupees to these Sify A*#@$!##s and still dont have a connection for days together.

The Errors and problems with Sify are innumerable ranging from IP conflicts in the network to the gateway being down..or any other damn reason.. They (Sify) provide one SHITTY customer care which again like their Internet connection doesnt work. If u are fortunate and get connected to the customer care all u end up doing is shouting your lungs out about the bad service u are getting..and all u get are dozens of reference numbers for the problem...and usually no solution.

To add to the customers woes..they have come up with yet another unique way to torture us. Their NEW Sify broadband Client (which has a new version released with bug fixes almost every other day). These people are providing some latest antivirus (McAfee Secure Synergy) free to all their customers..thats good u would say...but guess what..this antivirus gets downloaded along with the client (compulsarily). which starts installation as soon as it is downloaded. If one does not want that free antivirus s/w (most of us already have some latest antivirus software with all the updates with which we are happy) he/she has to call up sify customer care and tell them your IP and userid after which they will bypass the antivirus download for ur IP.? Why the HELL to make things so complicated???...every time there is an IP conflict and the local CTO changes my local ip...do i need to waste time calling up the customer care again and again..?
Why cant they simply provide two links for the client (with and w/o the antivirus)?

Apart from all these..the packages are SHITTY! none of the packages (limited or unlimited) give the promised speeds..unlimited packages already have sick speed limits..some package states as Unltd 32Kbps+.all u get normally in this package is about 10 (Max) Kbps..pages like google take ages to load.. U call up the customer care and they say that they need proof that U are getting such low speeds.. send them screenshots about the sick speeds u are getting and they reply that since it is a shared connection speeds can vary and the bandwidth is not dedicated. WHAT is BROADBAND?? a speed of 4-10 Kbps?...i would get better speeds on my phone line.

The Bottom line is NEVER EVER IN YOUR WILDEST DREAMS THINK ABOUT GETTING A SIFY CONNECTION...U'LL END UP BEING CHEATED...(THESE PEOPLE AT SIFY ARE EXPERT CHEATERS)

SOME OF THE 1001 REASONS WHY TO SAY NO TO SIFY
==============================================
1.THEY WILL GET ALL UR MONEY AND U WONT GET INTERNET CONNECTION.

2.THEIR BROADBAND CLIENT WILL SCREW UP YOUR PC BIG TIME.

3. YOU WILL GET SO FRUSTRATED THAT U'LL NEVER THINK ABOUT GETTING A BROADBAND CONNECTION EVER AGAIN

4. INSTEAD OF BEING BUSY DOING WORK U'LL ONLY BE BUSY CALLING
UP THE SIFY CUSTOMER CARE FOR SOLVING SOME PROBLEM

5. NONE OF THE PACKAGES OFFERED BY SIFY ARE GOOD.
(ALL OF THEM SUCK)

6. TRAVELLING TO YOUR NEAREST CYBERCAFE OR SURFING THE NET
ON A DIAL-UP (PHONE) CONNECTION WOULD CAUSE U LESS PAIN, MONEY AND SUFFERING


AND MANY MORE..

IF ANY BODY FINDS SOME REASON GOOD ENOUGH TO GET A
SIFY BROADBAND CONNECTION U ARE FREE TO CONTACT ME
@ prasad_go@rediffmail.com
Support Ankur Raheja in his fight for justice...These sify B##!#!#!! deserved to get sued.

( P.S. SIFY HAS GOT ISO:9001 CERTIFICATION FOR BUGGING THEIR
EXISTING CUSTOMERS WITH INCREASINGLY SUBSTANDARD SERVICE
AND SUCCESSFULLY MANAGING TO FOOL NEWER CUSTOMERS)

Sify Broadband Service Charges

i am very frustrated of being a user of sify. i got the connection this three
months ago. My CTO did not ask any service charge for first two months. And i
was happy and felt proud of my CTO, when i heard that you paying $$$ to CTO as
service charge. This month my fu*k"in CTO asked me Rs.50.
i asked him why should i pay you?. nothing is mentioned about service charge in
sifybroadband.com, licence aggrement and you did not tell about this. he said
this money is being used for eletric bills and server maintenance and for cable
cost. i asked him can't you take the money form the package itself. he said our
neighbor CTO asking rs.100 we are just asking only 50.

what can i tell him?

is there solutions not to pay service charge to CTO?
how much do you pay?

http://forum.seo4india.com/index.php?showtopic=252#entry1432


--fullyaddicted: Service Charge!? (Sify Broadband)

this is a test post!

boooooooooooo to sify broadband.

Sify Broadband sucked harder than usual

So, pings breaked... Speeds were lower than 2KBps... Pages did not load... CTO did not come in spite of me calling him. It was a Sunday so no help was to be expected from official Sify office. It’s all hell. And Sify Broadband is responsible for it.

Mail to Sify Customer Support

Hi,

This must be my nth mail to you complaining about lack of speeds during the daytime. And the fact remains that it sucks. Last month I was on 32kbps pack and you kept saying speeds of 2-3 KBps were ok for that pack. This month I am on 48kbps and I am still getting 2-3 KBps during the daytime. This makes no sense. I would love to know what I got upgrading from a 32kbps pack to 48kbps pack.

Then you guys talk about 75megs limit. I do not see it on the product pages, so why should I accept it. It amounts to cheating that you do not mention something as important as the 75megs limit on the pages, which describe the package features. Also, even if you drop speeds after a certain amount of data transfer has taken place, why do not I see even a minor improvement after upgrading to 48kbps from 32kbps. Another thing that makes little sense.

http://broadband.sify.com/master_pricelist.html

On my forum, I met people who get 7-8KBps during the daytime in spite of the fact that they keep downloading throughout the day. Then you claim that my line might be choked. If my line is choked, why don’t you do something about it? It is a problem I am facing even since you debuted your new Sify broadband client, which continues to log me out every 3-4 hours.

http://forum.seo4india.com/index.php?showtopic=218

Then you suggest that I should get a better speed package. Please tell me what other package you have that gives me unlimited data transfer and time period to stay online? I have the best you have in this category, which is 48kbps+. Why not make 64kbps+ pack unlimited time-period enabled and I would be happy to take it.

Please explain what am I supposed to do? You do not give me promised speeds. You do not reply to my mails. You do not have a better package that suits my requirement. How am I supposed to be happy using Sify Broadband?

Regards,
Sushubh